Saladin is looking for an IT Support  who is excited to work alongside a talented group of innovators to craft digital products. We want people who love being involved in challenging and innovative work. You’ll be joining a team of smart and passionate people to tackle challenging and interesting problems using the latest technologies.  

Your responsibilities:

• Company wide support:
  • In-charge of IT equipment & license purchase and inventory management, including but not limited to vendor selection, equipment configurations selection, new license purchase, license renewal, repairing and replacing equipment as necessary.
  • Set-up accounts and working devices (laptop/ desktop/ headphones, etc.) for new hires.
  • Installing and configuring computer hardware, software, networks, printers, scanners
  • Monitoring and maintaining computer systems and networks
  • Providing technical support across the company (in person and remotely)
  • Analyze staff needs, identify vulnerabilities, and propose action plans
  • Callcenter focus support:
• Callcenter user assignment
  • Installing & configuring of callcenter software 
  • Assisting in providing IT support related to callcenter operations including but not limited to resolving technical issues raised by end users (TLS/CS agents), coordinating with vendor technical / IT persons during system integration & troubleshooting 

Your requirement:

• Bachelor’s degree in IT/ Computer Science/ Engineering or equivalent qualification preferred.
• 2 years of experience in IT support or similar roles
• Or candidate having Certificates in Network, Security with relevant working experience will also be considered.
• Proficient with MAC and OS
• Prior experience in call center support is highly appreciated.
• Able to demonstrate:
  • A technical, logical thought process,
  • Detail orientated,
  • Ability to maintain confidentiality of company information.

Why you’ll love working here: 

• Fast-facing startup fintech company with young, dynamic, and professional environment. 
• Competitive salary, healthcare insurance, social insurance and other allowances. 
• 15 days of annual leave 
• Laptop will be provided 

Please send your CV and portfolio to: recruitment@saladin.vn

Saladin (by 10x Consulting and Technology Co, Ltd.)
Office: Level 1, Bach Building, 111 Ly Chinh Thang Street, District 3, Ho Chi Minh City 
Website: saladin.vn

About us
Saladin (saladin.vn) is a Vietnamese Insurtech startup, backed by global venture capitals since 2022. We provide a one-touch-solution platforms for diverse protections to the general Vietnamese public, Multiple Insurers – Multiple Products – Multiple Payment Methods. We offer both B2B2C tailored made insurance solutions as well as mass B2C protection packages from Top Insurance Companies in Vietnam, covering 80% of the Vietnamese non-life market. Our mission is to provide the Vietnamese people well-rounded protection in life with well-informed decision, effortless connectivity & instant assistance, empowered by our technology & dynamic product portfolio. We perpetually give back to community a certain share of our profit through diverse initiatives to help the unprivileged having more access to life resources, especially education & life-enhancement activities for Vietnamese children.